Donna Motley
Vice President of Claims

Starting a new year should bring new opportunities. Starting 2026 in the MTMIC Claims Department, we have a “new” adjuster handling claims. Well, she is not “new” to MTM, and she is not “new” to most of our insureds, but she will be new to the position of Claims Adjuster. Our Claims Technician, Marci Merath, will now be handling claims. Marci has been with MTM for quite a while and is moving on to the claims adjusting process. It should be an easy transition. As indicated, Marci is familiar with our insureds, reporting practices and claims procedures. You should see no difference as an insured filing a claim.

Continuing with fresh starts and changes – don’t forget about the Nurse Triage Program! An injured worker can be evaluated by a medical professional over the computer which results in immediate attention to the injured worker and their injury, the employee not missing time from work to go to the clinic (unless the Triage deems an outside evaluation appropriate) and detailed reporting of the incident within 24 hours. All with no cost to the insured! We make the arrangements for your on-site training – particularly helpful if you have more than one location. You, as the employer, are kept in the loop every step of the way. This also helps free up some time for your Human Resources Department. You can try it, use it, or don’t. No contracts to be signed, no commitments. Give it some thought, it could make your life a little easier.

Hope your New Year is off to a great start !32New Year