Normally, each month, I tell you about MTM member ownership benefits, a workers’ comp update, or some change in the legislative or workers’ comp arena and how MTM is responding to it. I can’t remember over the last eight years ever giving you an update about MTM internal operating systems. So, this report is a first.

Like many of our members when MTM finds a good I.T. system we stick with it for many years. Our policy accounting/underwriting system gets regular updates, but it is the same basic system we have had for 12 years. The other major system we have is our claims system and we acquired it from a separate vendor from our premium accounting system. To increase functionality and obtain long-term enhancements we felt tying our premium accounting/underwriting and claims systems together would be the best way to achieve this. Another benefit would be to bring more information, more quickly to our member portal (which happens to presently reside in our premium accounting/underwriting system.)

The Michigan Occupational Safety and Health Administration (MIOSHA) this week issued updated COVID-19 workplace rules that all employers must follow. The rules supersede the Emergency Rules (“Rules”) filed on Oct. 14, 2020, and extended by the Governor in April through October 2021.

These rules have been scaled back for those who are vaccinated and are designed to be more aligned with the new Centers for Disease Control (CDC) guidance and the Michigan Department of Health and Human Services (MDHHS) Epidemic Orders (current and new as of June 1). The new Rules require employers to:

By Chris Demeter, Senior Loss Control Consultant

How many of you remember your first paying job? My first job was at Kentucky Fried Chicken. At 16-years old, I was frying chicken in 350°F oil in a pressure fryer until golden brown. I do recall a few burns from splattering oil while performing my duties. Overall, the job was alright since I was able to eat all the chicken I wanted and I saved up enough money to buy my first car. It was a 1970 Ford Torino GT, in which I tended to have a lead foot that led to a few unwanted but deserved traffic tickets. According to my wife, I drive like a grandpa now so no more driving like that young inexperienced driver.

Young workers have high rates of job-related injury. According to the Department of Labor, in fiscal year 2020, teens age 15-19 were treated in the emergency room for a workplace injury approximately every 5 minutes. These injuries are often the result of the many hazards present in the places they typically work, such as sharp knives and slippery floors in restaurants. Young workers are at risk of workplace injury because of their inexperience at work and their physical, cognitive, and emotional developmental characteristics, and a lack of safety training also contribute to high injury rates. They often hesitate to ask questions and may fail to recognize workplace dangers. To help address this problem, MIOSHA enacted the Youth Employment Standards Act 90 of 1978. The Act defines a minor who is less than 18-years of age, including but not limited to employees, volunteers, independent contractors, and performing artists.

The most important item at the February MTM Board Meeting is the review of the prior year’s financial results to determine the MTM members’ dividend. That clearly is the most important task of the year for our MTM members. However every three years a second important task occurs at the February Board meeting. That is the election by the Board of the Board leadership. This year, after the dividend tasks were taken care of, the Board discussed and then decided on its leadership for the next three years. For the next three years, the new MTM Chairman is Joe Keppler (Shuert Technology). The Vice Chairman is Mark Mullen (Griggs Steel Company). And the Chairperson of the Board Finance Committee is Teena Kolwalski (Repair Clinic). And for the Board Marketing and Underwriting Committee the Chairman is Brad Lawton (Star Cutter). All of these leaders are experienced manufacturing business men and women and veterans of the MTM Board. These leaders give MTM continuity during these challenging times.

By Donna Motley, Vice President of Claims

HOW TO FILE A CLAIM – Sounds simple, right? There is more involved than one might anticipate.

Claims can be filed with our department via facsimile, e-mail or MTMIC’s Portal. (No one uses U.S. mail anymore – if for no other reason, it takes too long!) Early reporting is best. The longer the delay between the date of injury and the date received in our office results in additional investigation of the circumstances surrounding the incident. Causal relationship has to be identified. When claims are reported within one or two days of occurrence, most, if not all, details are still fresh in everyone’s mind. Similar to the childhood game of “re-telling” a story, the more time that passes, the more likely the story (or in this case, facts) can change. Studies have been done where five people witness the same motor vehicle accident, and there are five different versions as to “how” the accident occurred. Wait an additional five days and details tend to blur, change or be forgotten.

MTM prides itself on offering some of the best service in the insurance industry. That commitment to service includes working with our policyholders to fit their premium payments to their individual needs. Recently we did an analysis of the ways policyholders make their premium payments and were rather surprised at what we found.

The most used payment method was Pay in Full, where the policyholder pays the entire year’s estimated premium up front and gets a 3% discount. Even though only 97% of the year’s premium is paid up front, 100% of the estimated premium is credited when the final audit is processed. In 2020 over 1/3rd of our policyholders took advantage of Pay in Full with savings of almost $143,000.

On Monday, March 22nd, I completed my deliveries of the 2021 dividend checks. As a refresher, the MTM Committees and Board of Directors met in February to review the profits from 2020 and then decides how to spend those profits. As has been the case for the last six years, the Committees and Board of Directors, which is made up of shop owners, shop CFO’s, and administrative managers, decide quickly to return the profits to the MTM Member Owners. That has been the consistent answer for the last six years. This year, the Board declared a dividend of $4.5 million. There was actually three parts of that dividend declaration:

1. A dividend of $1.6 million allocated to all members.
2. $2.4 million that goes to members that had a three-year loss ratio that was outstanding, i.e. they’re the ones that made the profit for the year.
3. $500,000 that is used to make sure that every member gets a minimum dividend of 10%.

By Donna Motley, Vice President of Claims

Statistics indicate 70% to 80% of individuals experience low back pain in their lifetime. I think most likely, everyone has had a sore back at some point in time.Think back to the last time you were working in your yard or garden, washing your car, cleaning your house, playing with your children/grandchildren. Or maybe your sore back is simply the result of an old bed mattress, saggy couch, sitting in one position for too long or driving a long distance. Could be anything.

A sore back can be the result of lifting, pushing, pulling, holding, carrying, throwing, slip/trip with a fall or without a fall, extended leaning, falling from ground level, falling from a height, climbing, bending, crawling, reaching, twisting, stepping, motor vehicle accident and repetitive motions.

By Ruth Keifer, MSc, ARM, Vice President of Loss Control

Our Michigan manufacturers are a tough and eager breed, our loss control team is starting to get a lot of “when can I get vaccinated” questions from you and your employees. Since this is the current hot topic of the month, we will address the question for you and your employees. Since the over 60 year olds have already had the eligibility to obtain a vaccine, we will address the other age groups.

First we need to establish what is considered a preexisting medical condition: According to the Michigan Department of Health and Human Services (MDHHS) medical conditions that place individuals at increased risk for severe illness from the virus that causes COVID-19 are eligible for vaccination and include: cancer; chronic kidney disease; COPD (chronic obstructive pulmonary disease); Down syndrome; heart conditions, such as heart failure, coronary artery disease or cardiomyopathies; immunocompromised state (weakened immune system) from solid organ transplant; obesity (body mass index [BMI] of 30 kg/m2 or higher but < 40 kg/ m2 ); severe obesity (BMI ≥ 40 kg/m2 ); pregnancy; sickle cell disease; smoking; and Type 2 diabetes mellitus.

For me and the MTM Management Team February is a very busy time. During the first week, we work with our outside actuary to determine profit for the year. This is done by evaluating current report losses, development of existing losses over the future, and estimating losses that we may not yet be aware of. Once the loss evaluation is completed our CFO, Chris Doebler puts together the year-end financial statements. Then on February 4th we have a meeting with the MTM Board Marketing/Underwriting Committee. This committee is made up of 8 shop owners, CFOs, and plant managers. Management presents a dividend recommendation for them to adopt or amend for 2020 results that is paid in March.

On February 11th, the MTM Board Finance Committee met to discuss the financial condition of the company based on the 2020 financial results, evaluate the MTM members dividend recommendation and determine what changes they would like to see. The Finance Committee is also made up of 8 member owners.

By Travis Halsted, ARM, COSS, Loss Control Consultant

As the snow starts to build up, each of us would love to be thinking about the days where we will be turning on the air conditioning. The thoughts of doing our favorite activities in the sun seem to creep into our heads more, and more often. Those days will hopefully be here soon enough, and we should start to think about the preparation of the cooling fans that may be used in your work environment. These cooling fans include, but are not limited to: pedestal fans, box fans, pole mounted fans, industrial drum fans, and even the turbine air movers. With each of these fans there are infractions to be reviewed, and best practices to be considered. These fans are often moved from area to area, and due to this they can have particular items that are damaged, thus causing infractions.

Common Infractions

On any type of cooling fan there are some very common infractions that you can easily identify at a quick glance. Here are a few of those common infractions:

December 31 conjures up a whole bunch of thoughts. One of the more boring, but required duties is for us to prepare our calendar year profit and loss statements, and get a start on the taxes for the year. You go through the cost of raw materials, the cost/depreciation of equipment, the building expenses, utilities, labor expenses, benefit costs, and in the end hopefully find a profit was yielded. MTM goes through a similar process, and this process is important for not only tax purposes, but to also determine MTM member dividends.

While we go through many of the same things as your shop, there are some differences. The parts that are the same are that we go through the office rent expense, office utility cost, office supply expense, mailing costs, printing, staff wages and staff benefits. All of that matches up pretty well with your shop’s process. In MTM’s case, all of those items only account for 12% to 14% of the MTM total expenses. By far, and not surprising, MTM’s largest expense is paying claims.

By Donna Motley, Vice President of Claims

Work related injuries submitted to our department tend to occur in cycles. At a given time we may see an influx of shoulder injuries, then foot injuries or hernias. What we have been experiencing most recently are injuries involving “teeth”, where an employee either fell and damaged a tooth or teeth, or sustained a blow to the mouth resulting in damage or loss of a tooth or teeth. 

MTM Office and COVID

The MTM Board and Management position has been simple: If member companies are open, MTM needs to be open supporting member activities. Claims still happen, Loss Control services are needed, policy and billing changes occur. Because we never wanted our claims representative to be talking with a member company or injured worker in open space, every MTM employee has a separate office with a door. With this office layout, we have required spacing working at the office.

Here is a department update:

MTM’s Member Dividend Program – 2021

On December 23rd, the MTM Board approved a $3 million member dividend declaration to be paid March 1, 2021. Let me give you more details how the MTM member Board and MTM member Finance Committee came to this decision. Dividends are paid out of annual profits. While the year is not yet over, we have some predictions of what the year looks like, and all, at this point, look to show that 2020 was a profitable year. It is always the goal of the Board Committees and full Board to return profits to our member-owners. So, this process started on Thursday, December 3rd, with the regularly scheduled Board Finance Committee. This Committee is made up of members: Teena Kowalski – Repair Clinic, Barry Kavanagh – Avalon and Tahoe, Gary Sievert – Wellington Industries, Andrew Varenytsia – Romeo Rim, Jerry Decker – Precision Boring, Jack Accardo – Haller International Technologies, Joe Keppler – Shuert Industries and Gerd Walter – Creative Automation and Kurt Heuser. The Committee members took the management recommendation of $2.5 million and questioned management on assumptions and details for the 2020 profit projection. At the end of a hardy discussion, the Committee felt the profit would be likely higher than management suggested, and decided that instead of the $2.5 million profit estimate $3 million was more probable.

Every year, millions of employers are required to keep track of their workers’ injuries and illnesses by recording them in what is often called the “OSHA Logs.” The OSHA Logs consist of three separate documents: the Form 300 Log of Work- Related Injuries and Illnesses, the Form 300-A Summary of Work-Related Injuries and Illness Incident Report. It is required for all applicable employers (employers with 10 or more employees in certain industries) to retain the last five years of each of these documents. MIOSHA (Michigan Occupational Safety and Health Administration) will request to see them as needed during inspections and enforcement actions.

Under a Final Rule (Federal Registry Doc # 2016-10443) that became effective on January 1, 2017, OSHA revised its requirements for recording and submitting records of workplace injuries and illnesses to require that some of this recorded information be submitted to OSHA electronically for posting to the OSHA website via the Injury Tracking Application (ITA). After additional public commentary and feedback from employers, a second Final Rule (Federal Registry Doc # 2019-00101) was published by OSHA amending its original recordkeeping regulation. The current Final Rule was published on January 25, 2019, and made effective on February 25, 2019.

We often hear companies say “our people make the difference”. And that is clearly the case at MTM. The special skill sets of MTM staff are shown in Loss Control when an immediate accident analysis is conducted after a severe plant injury. It is shown when MTM claims staff is handling a plaintiff attorney on a litigated claim. It is shown every day when the MTM marketing staff is helping a member with a question and when MTM accounting staff are problem solving for members. All of these staff skills are highlighted even more when we are in a disruptive period caused by COVID. The MTM staff knows that if our members are open, MTM is open.

Not long ago, I was reporting that at my 7 year anniversary, I was still MTM’s newest hire. That says a lot about MTM staffing and stability. What the statement did not cover is that in the background we had 2 temporary staff members working on projects. They are Melanie English and Djon Ljuljdjuraj. After 5 years of temporary work, I made the leap that they have earned the badge to be an MTM employee. With some of the present MTM staff members close to possible retirement, preparing for the next generation of staff makes sense. After 5 years, we are positive that Melanie and Djon have the MTM DNA. Rather than me tell you about Melanie and Djon, please see their comments below.

By Donna Motley, Vice President of Claims

Pre-existing conditions, physical or mental, have a great impact on work related injury claims. The State of Michigan Workers’ Disability Compensation Act was predicated on the basis that “you take employees as you get them”. Everyone has their own set of baggage. Family health history pre-disposes some people to certain conditions as does our own personal history. Personal hobbies or activities outside of work, housework, yardwork, raking leaves, trimming bushes, shoveling snow can initiate physical conditions or ailments that are amplified or exacerbated when a person performs work functions.

By Ruth Kiefer, MSc, ARM, Vice President of Loss Control

As you know an outbreak at your facility can be devastating not only to your staff morale but to your production line as well. This puts you in a pinch and scrambling for staff to complete your orders for 14 days while they are quarantining. As of December 8, 2020 the CDC has put forth new guidelines for quarantining. So here is the bottom line… those who have had close contact still need to quarantine and the local health department will determine the length of time, but this time could be significantly reduced.

At the normal October MTM member’s meeting, a couple important Board of Director items take place. First is the election of Board members. Board members serve three year terms. Those terms are staggered so that in any one year no more than four Board members are up for reelection. This year we had four members up for reelection. They were: Jerry Decker – Precision Boring Company, Teena Kowalski – Repair Clinic LLC, Bobby Cox – Acorn Stamping Company and John Moll, Gemini Group – retired. I am pleased to report that all four were reelected by ballots from members. The direction of MTM starts at the top so it was my pleasure to confirm our continued work with these highly qualified individuals. Each of them brings special skill sets to MTM. We have been successful in mixing those skills together to achieve great results for our MTM members/owners.

The second important item at the October Board meeting is election of the Board Chair. This election takes place by the current Board members every three years. Long time Board member Jack Accardo – Haller International Technologies, has been MTM’s Chairman for 2018, 2019, and 2020. During his tenure, MTM paid dividends of $12.9 million dollars. This averages 23.6% of each member’s premium. During that same time period under Jack’s leadership, the MTM surplus account increased from $28 million to $33 million. Each of these two events is significant. From my 40+ years managing insurance operations, I give an “A” grade to the MTM Chairman, Board Committee heads, Board members, and Board Committee members.

For the next three-year Board leadership term, the Board elected Joe Keppler – Shuert Industries, as the new MTM chairman effective January 1, 2021. Mark Mullen – Griggs Steel, was elected by the Board as Vice Chairman. Both of these members know MTM history and I feel confident they will continue the MTM’s success even in challenging times.

By the way – we just closed another 2020 claims month. The results through October 31st are encouraging for a seventh dividend year in a row. With that said, we still have a couple of months to get through. However, with the October results just added to the first nine months, the positive profit/member’s dividend trend looks promising. Still with two months to go, be safe.